Welcome to Metal4trade’s Privacy Policy
This Privacy Policy explains how Metal4trade collects, uses, stores, shares, and protects information provided by users while using the Metal4trade mobile application and related services.
This Application is created and operated by M/s Tiya Digital LLP, having its registered address at 406, Gala Magus, South Bopal, Ahmedabad - 380058, Gujarat, India.
By accessing or using the Application, you agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access the Application.
If you have any questions or concerns regarding this Privacy Policy, you may contact us through the Contact Us page in the Application.
1. Information We Collect
We may collect the following information from users:
a. Personal information including name, mobile number, email address, business details, profile information, and other information submitted during registration or profile creation.
b. Information submitted by users through buy posts, sale posts, business profiles, product listings, images, descriptions, comments, messages, reviews, and other user-generated content.
c. Information collected through permissions granted by the user, including location, camera, gallery, storage, contacts, notifications, and other device permissions required for app functionality.
d. Device and technical information such as IP address, device ID, operating system, app version, browser/device information, log data, and usage activity.
e. Application usage information for analytics, performance improvement, safety, fraud prevention, and service optimization.
f. Report, block, moderation, and safety-related information when users report content, block users, or contact us regarding abuse or objectionable content.
This Privacy Policy also applies to information collected from users who browse or use the Application without completing full registration.
2. How We Use Your Information
We use collected information for the following purposes:
a. To create and manage user accounts.
b. To provide, operate, maintain, and improve the Application and services.
c. To enable users to create profiles, submit buy or sale posts, upload images, contact other users, and use business-related features.
d. To show relevant content, listings, business information, and app features.
e. To communicate account-related, service-related, security-related, and support-related information.
f. To provide customer support.
g. To verify users, prevent fraud, and maintain safety.
h. To review reports of objectionable content or abusive behavior.
i. To enforce our Terms & Conditions and community safety standards.
j. To comply with legal obligations, applicable laws, rules, and regulations.
k. To improve app performance through analytics and internal records.
3. User-Generated Content and Safety
Metal4trade allows users to create, upload, submit, post, share, or send content through the Application. This may include buy posts, sale posts, product descriptions, business profiles, images, comments, messages, reviews, and other user-generated content.
To maintain a safe and professional platform, we may review, filter, hide, restrict, remove, or disable access to user-generated content that is abusive, offensive, hateful, harassing, threatening, obscene, vulgar, sexually explicit, fraudulent, misleading, spam, illegal, or otherwise objectionable.
Users may report objectionable content or abusive behavior through reporting options available in the Application or by contacting us through the Contact Us page.
Users may also block other users. Once a user is blocked, the blocked user’s content and communication may be removed or hidden from the blocking user’s experience where applicable. Blocking or reporting a user may notify our moderation team for review and further action.
Reported objectionable content is reviewed by our moderation team within 24 hours. If a report is found valid, we may remove the content and suspend, restrict, block, or permanently terminate the account of the user responsible.
Information related to reports, blocks, moderation actions, and safety reviews may be stored and used to protect users, enforce our Terms & Conditions, prevent abuse, and comply with applicable laws.
4. Sharing of Information
We do not sell, license, or trade users’ personal information.
We may share information only in the following circumstances:
a. With service providers, vendors, hosting providers, analytics providers, payment gateways, or technical partners who help us operate and improve the Application.
b. With third parties where necessary to provide a service requested by the user.
c. With legal, regulatory, government, or law enforcement authorities when required by applicable law.
d. To investigate fraud, misuse, abusive behavior, security issues, or violations of our Terms & Conditions.
e. To protect the rights, safety, property, or security of Metal4trade, our users, or the public.
5. Payment Information
Payments made through the Application may be processed by third-party payment gateways. We do not store complete debit card, credit card, UPI, net banking, or wallet credentials. Payment-related information is handled according to the respective payment gateway’s privacy policy and terms.
6. Location, Camera, Gallery, and Device Permissions
The Application may request permissions such as location, camera, gallery, storage, contacts, microphone, notifications, or other device permissions depending on the features used.
These permissions are used only to provide app functionality, such as uploading product images, adding business details, showing nearby listings, contacting users, improving experience, or enabling notifications.
Users may disable permissions from device settings, but some features may not function properly without required permissions.
7. Analytics and Tracking
We may use analytics, tracking, optimization, crash reporting, and performance monitoring tools to understand how users interact with the Application, improve services, fix errors, enhance safety, and personalize user experience.
Information collected through analytics may include device information, app usage activity, pages viewed, features used, crash logs, and performance data.
8. Data Security
We take reasonable security measures to protect user information from unauthorized access, misuse, alteration, disclosure, or destruction.
However, transmission of information over the internet carries inherent risks. Users are responsible for maintaining the confidentiality of their login details and should not share OTPs, passwords, or account access information with anyone.
Users should immediately contact us if they believe their account has been compromised.
9. Data Retention
We retain user information for as long as necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, enforce our Terms & Conditions, prevent fraud, and maintain platform safety.
Report, block, and moderation-related records may be retained as needed for safety, compliance, and enforcement purposes.
10. User Choices and Rights
Users may choose not to provide certain information, but this may limit access to some features.
Users may update account information through the Application where available.
Users may opt out of non-essential promotional communications by using available unsubscribe options or contacting us through the Contact Us page.
Users may request account deletion where such functionality is available in the Application or by contacting us.
11. Children’s Privacy
The Application is intended for users who are legally competent to use business and trade-related services. Minors may use the Application only with the consent and supervision of a parent or legal guardian.
We do not knowingly collect personal information from children without appropriate consent.
12. Third-Party Links and Services
The Application may contain links to third-party websites, services, payment gateways, social media platforms, or external resources.
We are not responsible for the privacy practices, content, terms, or policies of third-party services. Users should review the privacy policies of third-party services before using them.
13. Changes to This Privacy Policy
We may update or modify this Privacy Policy from time to time. Any changes will be posted in the Application or made available through appropriate means.
Continued use of the Application after changes are posted means that the user accepts the updated Privacy Policy.
14. Contact Us
For questions, concerns, reports, or privacy-related requests, please contact us through the Contact Us page in the Application.
M/s Tiya Digital LLP
406, Gala Magus, South Bopal,
Ahmedabad - 380058,
Gujarat, India
